Titan Logix Corp. warrants all equipment that it manufactures to be free of defects in material and workmanship for a period of 12 months from the shipping date. Details are on the warranty statement of the products.
Under a warranty repair situation, all labor and parts are provided at no charge. Travel time to and from the jobsite is charged at standard rates. Expenses are billed as listed. FOB Edmonton manufacturing facility. Please see the warranty statement on your product for all of the details.
Top
The Installation and Operations Manual of your product contains a comprehensive troubleshooting and resolution guide in the back of the book.
Top
As a manufacturer of industrial instrumentation and control products for over twenty years, we constantly work with our customers to ensure that we provide expert support in all situations. Whether the need is installation, calibration, commissioning, troubleshooting, or straightforward advice – we pride ourselves on understanding what you require and have evolved our organization so that it is aligned with service partners to help you achieve your operating objectives in a cost and time effective manner.
Optimizing the operation of your instrumentation and control technologies, and maximizing their lifespan is the job of a specialist. Perhaps your maintenance and installation team is familiar with the particular technology. However, if required, our skilled personnel can help. We can propose different ways to complement your staff such as commissioning/ calibration services and tailor-made training sessions. Our intent is to provide the support that fits your requirement, keeping in mind our common search for optimized maintenance costs.
You can count on our experts to answer your requests for assistance – technical phone support, field support, and training. All are available with different levels of support and response time to match your needs. We can refer you to appropriate service providers for cost effective localized field service. Our team of product support technicians is on hand to provide on-site repair. At their disposal are specialized tools to help them provide fast and efficient diagnosis and repair.
Top
Though Titan can directly provide installation and start-up/commissioning services for many of our products, we also provide our customers with alternate choices. For most Titan products, this is available through Authorized Service Providers located in key geographical areas. The current list of service providers is available by contacting our head office in Edmonton.
Top