Carreras |Titan Logix

Q: How do I know which probe is best for my application?

Please call our office at (780) 462-4085 ( 1-877-462-4085 toll free) or email customer service at sales@titanlogix.com .

Q: How do I know if my Titan Logix products are still covered under warranty?

Please call 877-462-4085 or email sales@titanlogix.com and be able to provide the serial numbers for the unit(s). Generally 3 years from the time of original sale, but only after being received and inspected by Titan Logix.

General/Sales

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I’m an end user and I’m looking for a place to buy Titan Logix products. Where do I go?

Titan Logix products are available through our distribution, dealer, and service provider network. Please call 1-877-462-4085 or email [email protected] for information regarding dealers near you.

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How do I know which probe is best for my application?

Please call our office at (780) 462-4085 (1-877-462-4085 toll free) or email customer service at [email protected].

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I’ve purchased a used TD system. Will it work in my tanker?

Depending on the application, yes, however, the transmitter will need to be programmed with the new tanks strapping chart. Please contact customer service at [email protected] or 1-877-462-4085 to learn more.

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How do I know if my Titan Logix products are still covered under warranty?

Please call 877-462-4085 or email [email protected] and be able to provide the serial numbers for the unit(s). Generally 3 years from the time of original sale, but only after being received and inspected by Titan Logix.

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How do I become a Titan Logix dealer and/or service provider?

Please call our office at (780) 462-4085 (1-877-462-4085 toll free) or email customer service at [email protected].

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Where are you located?

Titan is worldwide. Our head office is located at 4130 93 ST NW, Edmonton, AB T6E 5P5Q

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Technical Questions

Contact toll-free and 24-hour technical support at 1-877-462-4085

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Questions About Sales

Contact us at 1-877-462-4085 or [email protected]

Product Related

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Can I use the TD80 or TD100 systems for metering and producing tickets for custody transfer?

No, the TD series systems are designed for level monitoring and overfill protection, and are not weights and measures certifiable.

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I have a 5332E display and plan to replace it with the FINCH II display. Will the FINCH II display be compatible with my existing TD80 system?

Yes, the FINCH II display is fully compatible with any TD80 system. If a TT-EXT RELAY is installed, it will need to be removed. One feature of the replacement FINCH II display is that it has its own built-in relays.

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I have a 5332E display. Are these still available? Are parts available?

No, the 5332E display is no longer available and has been replaced with the FINCH II display.

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I have a multiple compartment trailer. How many FINCH II displays will I need?

The FINCH II is able to toggle between up to two compartments. Example: For a two compartment system a minimum of one FINCH II display is required. For a three compartment system a minimum of two FINCH II displays are required to obtain failsafe overfill prevention. If used for gauging only, one display can be used with a selector switch.

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My product pump only functions when the Titan system is off. How do I fix this?

A1. This is commonly caused by the hydraulic flow to the trailer being reversed.

A2. Incorrect hydraulic bypass solenoid has been installed. Your system requires a normally open solenoid.

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On the Finch II, how do you stop the “FALL” alarm from flashing?

Press in the down arrow button for 3 seconds and release. After flashing FALL a few times press the down arrow button to count the number down to zero 0. It will flash a few times and go back to normal operating mode. This deactivates this alarm.

Error Codes

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On the Finch II, what does display error code E802 mean?

This means that the input voltage to the display is below 8 volts. Look for corroded wire connections where the power cable connects. Normally this entails taking the unit in for service.

https://www.youtube.com/watch?v=8uqpdJaukwo&t=2s

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What does display error code E80 mean?

This means that the HH alarm level is set too close to the Spill alarm. This usually happens when an offset calibration has moved the level too far down and the display locks and will not move anymore. Reprogramming the TD transmitter is normally the correction for this problem.

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What does display error code E20 mean?

This usually means that the TD transmitter is loose on the probe. Tighten the transmitter so the unit will not turn by hand. Do not overtighten.

https://www.youtube.com/watch?v=lBrdwCEC9Is

Frequently Asked Questions