Frequently Asked Questions

Titan Logix products are available through our distribution, dealer, and service provider network. Please call 1-877-462-4085 or email [email protected] for information regarding dealers near you.

Please call our office at (780) 462-4085 (1-877-462-4085 toll free) or email customer service at [email protected].

Depending on the application, yes, however, the transmitter will need to be programmed with the new tanks strapping chart. Please contact customer service at [email protected] or 1-877-462-4085 to learn more.

Please call 877-462-4085 or email [email protected] and be able to provide the serial numbers for the unit(s).
Generally, 12 months from the time of original sale, but only after being received and inspected by Titan Logix.

Please call our office at (780) 462-4085 (1-877-462-4085 toll free) or email customer service at [email protected].

Titan is worldwide. Our head office is located at 4130 93 ST NW, Edmonton, AB T6E 5P5Q

Contact toll-free and 24-hour technical support at 1-877-462-4085

Contact us at 1-877-462-4085 or [email protected]

Titan Logix warranty periods:

• Twelve (12) months for all products manufactured by Titan Logix.
• Twenty-four (24) months for Hastelloy probe (Application data sheet must be completed and accepted by Titan Logix)
• Thirty-six (36) months for TD100 transmitter.

The warranty periods shall be calculated from the date of shipment by Seller.  This warranty does not cover those damages incurred due to corrosion of the wetted parts.
Probe failure from corrosion is not covered by this warranty.  Buyer must follow the proper maintenance and cleaning protocols of the probe as outlined in the operating manual.

Warranty on repair products is twelve (12) months from date of repair. Warranty is limited only to the parts repaired.

No, the TD series systems are designed for level monitoring and overfill protection, and are not weights and measures certifiable.

Yes, the FINCH II display is fully compatible with any TD80 system. If a TT-EXT RELAY is installed, it will need to be removed. One feature of the replacement FINCH II display is that it has its own built-in relays.

No, the 5332E display is no longer available and has been replaced with the FINCH II display.

With the latest FINCH II multicompartment display, its now possible to monitor tank levels in real-time for up to six compartments (up to five compartments with Rack Control) using only one FINCH II Multicompartment display.

This eliminates the need for multiple displays or selector switches and results in lower installation and equipment costs while providing a superior user experience and the most accurate and reliable multicompartment overfill protection in the industry today.

A1. This is commonly caused by the hydraulic flow to the trailer being reversed.

A2. Incorrect hydraulic bypass solenoid has been installed. Your system requires a normally open solenoid.

Press in the down arrow button for 3 seconds and release. After flashing FALL a few times press the down arrow button to count the number down to zero 0. It will flash a few times and go back to normal operating mode. This deactivates this alarm.

Titan Logix warranty periods:

• Twelve (12) months for all products manufactured by Titan Logix.
• Twenty-four (24) months for Hastelloy probe (Application data sheet must be completed and accepted by Titan Logix)
• Thirty-six (36) months for TD100 transmitter.

The warranty periods shall be calculated from the date of shipment by Seller.  This warranty does not cover those damages incurred due to corrosion of the wetted parts.
Probe failure from corrosion is not covered by this warranty.  Buyer must follow the proper maintenance and cleaning protocols of the probe as outlined in the operating manual.

Warranty on repair products is twelve (12) months from date of repair. Warranty is limited only to the parts repaired.

This means that the input voltage to the display is below 8 volts. Look for corroded wire connections where the power cable connects. Normally this entails taking the unit in for service.

This means that the HH alarm level is set too close to the Spill alarm. This usually happens when an offset calibration has moved the level too far down and the display locks and will not move anymore. Reprogramming the TD transmitter is normally the correction for this problem.

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This usually means that the TD transmitter is loose on the probe. Tighten the transmitter so the unit will not turn by hand. Do not overtighten.