Frequently Asked Questions
Wondering how our systems work? Troubleshoot common technology issues and find out more about our products.
Contact Customer Support
General/Sales
Titan Logix products are available through our distribution, dealer, and service provider network. Please call 1-877-462-4085 or email [email protected] for information regarding dealers near you.
Please call our office at (780) 462-4085 (1-877-462-4085 toll free) or email customer service at [email protected].
Depending on the application, yes, however, the transmitter will need to be programmed with the new tanks strapping chart. Please contact customer service at [email protected] or 1-877-462-4085 to learn more.
Please call 877-462-4085 or email [email protected] and be able to provide the serial numbers for the unit(s).
Generally, 12 months from the time of original sale, but only after being received and inspected by Titan Logix.
Please call our office at (780) 462-4085 (1-877-462-4085 toll free) or email customer service at [email protected].
Titan is worldwide. Our head office is located at 4130 93 ST NW, Edmonton, AB T6E 5P5Q
Contact toll-free and 24-hour technical support at 1-877-462-4085
Contact us at 1-877-462-4085 or [email protected]
Titan Logix warranty periods:
- Twelve (12) months for all products manufactured by Titan Logix.
- Twenty-four (24) months for Hastelloy probe (Application data sheet must be completed and accepted by Titan Logix)
- Thirty-six (36) months for TD100 transmitter.
The warranty periods shall be calculated from the date of shipment by Seller. This warranty does not cover those damages incurred due to corrosion of the wetted parts.
Probe failure from corrosion is not covered by this warranty. Buyer must follow the proper maintenance and cleaning protocols of the probe as outlined in the operating manual.
Warranty on repair products is twelve (12) months from date of repair. Warranty is limited only to the parts repaired.
Error Codes
This means that the input voltage to the display is below 8 volts. Look for corroded wire connections where the power cable connects. Normally this entails taking the unit in for service.
This means that the HH alarm level is set too close to the Spill alarm. This usually happens when an offset calibration has moved the level too far down and the display locks and will not move anymore. Reprogramming the TD transmitter is normally the correction for this problem.
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This usually means that the TD transmitter is loose on the probe. Tighten the transmitter so the unit will not turn by hand. Do not overtighten.
Still Have Questions?
Not finding the answer you’re looking for? Reach out to our Customer Support team and one of our staff will be happy to help you.